What happened Shares of LivePerson (NASDAQ: LPSN), a provider of high-tech customer support solutions, took a hit on Friday. The stock fell as much as 18.9% and is down 16.2% as of 12:00 p.m. EST. The stock's decline is the result of LivePerson's third-quarter earnings per share, which fell sharply. Image source: Getty Images. So what The company announced revenue of $75.2 million, up 17% year over year. LivePerson's loss per share of $0.41, however, was much worse than a loss of $0.12 in the year-ago quarter. LivePerson's loss per share included a negative impact of $0.05 associated with IP litigation. In addition, the tech company said it built up internal teams during the third quarter to help drive higher retention rates from customers. This investment weighed on profitability by increasing expenses by $2 million. Now what Management lifted its full-year outlook, guiding for revenue between $289.5 million and $292.5 million, up from a previous forecast for $288.5 million to $292.0 million. But LivePerson lowered its outlook for full-year EPS. It now expects a per-share loss between $1.51 and $1.45. Previously management expected a per-share loss between $1.15 and $1.06. 10 stocks we like better than LivePersonWhen investing geniuses David and Tom Gardner have a stock tip, it can pay to listen. After all, the newsletter they have run for over a decade, Motley Fool Stock Advisor, has quadrupled the market.* David and Tom just revealed what they believe are the ten best stocks for investors to buy right now... and LivePerson wasn't one of them! That's right -- they think these 10 stocks are even better buys. See the 10 stocks *Stock Advisor returns as of June 1, 2019 Daniel Sparks has no position in any of the stocks mentioned. The Motley Fool recommends LivePerson. The Motley Fool has a disclosure policy.Source