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Airline satisfaction grows as travelers accept extra fees as their fate

Airlines are generally something that we can all complain about together. But according to a new study, Americans are more satisfied with air travel than ever before.

Despite the constant news about flight delays, cramped seats, scary turbulence and in-flight confrontations, the North American Airline Satisfaction Study from J.D. Power found that customer satisfaction is at a 10-year high.

One reason customers are so happy is because fares are lower than they’ve been in a long time. Thanks to lower jet fuel prices, the airfare prediction app Hopper reports that advanced-purchase tickets cost 20% less that two years ago, and fares this summer are expected to reach a seven-year low. The average price of an airline ticket in the U.S. dropped to $363 in the fourth quarter of 2015. According to the Department of Transportation, that's the lowest it's been since 2010.

The J.D. Power study also attributed overall higher satisfaction with air travel to the simple fact that we’ve gotten used to all those extra...


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