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Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service

SAN FRANCISCO, May 11, 2016 (BUSINESS WIRE) -- RELATE LIVE CONFERENCE — Zendesk, Inc. ZEN, -0.55% today announced a new native SMS support channel, enabling businesses globally to receive and respond to texts from their customers within Zendesk. Leading beauty and grooming retailer Birchbox, on-demand delivery service Favor, and global retail analytics leader Retail Solutions Inc.(RSi), are already using SMS to quickly and efficiently respond to their customers.

“SMS isn’t new, but the rise of on-demand services and an increasingly mobile customer base makes this channel important for businesses,” said Ryan Nichols, general manager of Zendesk Voice. “SMS lets businesses connect with their customers wherever they are in an extremely personal way. At Zendesk, we’re constantly adding emerging channels so businesses can meet the support needs and expectations of today’s consumer.”

"Our customers and Runners prefer to interact via SMS, making...