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IBM Revamps Computer Network Unit Around Watson Artificial Intelligence

International Business Machines Corp. is revamping its Global Technology Services division, which helps customers run their computer networks, to rely more heavily on artificial intelligence.

The new AI-capability will help IBM's customers minimize disruptions such as server outages or switching malfunctions by predicting problems before they occur and automatically taking corrective action, such as brokering additional cloud capacity or rerouting network traffic around bottlenecks, Bart van den Daele, general manager of IBM Global Technology Services in Europe, said in an interview.

The product offering, powered by IBM's Watson cognitive computing platform, will enable the company to maintain its market share in IT network infrastructure management, Van Daele said. New York-based IBM has been struggling to pivot from reliance on older products like computers and operating system software and into higher-growth areas like AI and the cloud. It's facing stiff competition from rivals including Microsoft Corp., Cisco Systems Inc. and Alphabet Inc.'s Google, who have also begun emphasizing artificial intelligence and automation in products that help customers manage their servers and networks. Recently Microsoft announced a...


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