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Auto Europe Selects 8x8 to Modernize Global Enterprise Communications

SAN JOSE, Calif., Apr 25, 2016 (BUSINESS WIRE) -- 8x8, Inc. EGHT, +4.06% the leading provider of global Enterprise Communications as a Service (ECaaS), today announced that it has been selected by Auto Europe, an international car rental services provider, to roll out a company-wide, modern cloud communications system to manage both its global office telephony and call centers across the US, Australia and Germany.

Headquartered in Portland, Maine, Auto Europe has provided international car rental services for travelers to Europe for more than 60 years. In addition to car rentals, Auto Europe offers travel services such as cruise, airline, and hotel bookings, as well as exotic/luxury rentals for VIP travelers, who often require 24/7 customer service miles away from home.

After experiencing on-going reliability issues with its existing set of carriers, Auto Europe consulted the Gartner Magic Quadrant to consider several vendors, before deciding to replace its on-premises PBX equipment and home-grown call center solution with 8x8’s integrated, cloud-based Virtual Office (VO) and Virtual Contact Center (VCC). Auto Europe’s initial deployment includes 600 VO seats and more than 300 VCC licenses. With the new 8x8 solution, Auto Europe will deliver enhanced customer experiences, substantially improve employee productivity and lower overall costs. The cost savings from replacing its legacy on premises PBX system alone completely funds both Auto Europe’s cloud telephony and new 300-seat cloud contact center capabilities.

“8x8 was the...