Reginal Thomas
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Reginal Thomas in reginal thomas,

Così's New CEO Says The Company Needs To Focus On Customer Service

Revenue for Cosi has gone down every year since 2009. Traffic fell 5% last quarter. Aside from poor customer service Cosi suffers from unhappy workers, Cosi's employees are less satisfied with their company more than McDonalds, KFC, and Subway. 

I have eating Cosi probably once before, have you guys ever been?