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Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience

REDWOOD SHORES, CA, Apr 28, 2016 (Marketwired via COMTEX) -- Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle's end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support.

Field service is a customer service cornerstone for brands spanning a number of industries -- including telecommunications, utilities, high tech and manufacturing. A field service appointment may be the only time a company engages with its customers face-to-face to deliver a differentiated customer experience. Leveraging time-based, predictive, self-learning technology, Oracle Field Service Cloud helps create the most efficient job schedules and travel routes for field resources to ensure the right field resource arrives to every job on-time, with the parts and knowledge to complete the work the first time.

New features and integrations available in the latest release of Oracle Field Service Cloud include:

--  ExpandedField Resource Manager: Using a mobile device, field
    supervisors can now manage all field activities in real time with
    additional insights into field service team capacity. These new
    capabilities enable the field...