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Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation


Five9 (FIVN), a leading provider of cloud software for the enterprise contact center market, today announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC). This release provides a global contact center solution that meets the requirements of today’s leading multinational enterprises.

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Today’s global enterprises aspire to engage with customers consistently, regardless of location or device. However, legacy systems have hampered their transformation to today’s digital world, leading to poor and inconsistent customer experience. Five9 Summer Release 2017 provides these global enterprises a complete omnichannel solution with a holistic view of their customers’ journey across all touchpoints. Enterprises can easily engage with customers anywhere in the world, intelligently distributing interactions to the right agent regardless of location. Most importantly, Five9 delivers all these capabilities on a modular microservices-based architecture, enabling enterprises to maintain the rapid pace of innovation required to compete in today’s fast-paced consumer centric world.

The Five9 Summer Release 2017 includes four key areas:

  • Modern Microservices Architecture: Five9 continues to expand its microservices architecture built on modular components communicating via REST APIs. Five9 Summer Release 2017 brings additional improvements to its existing microservices Freedom platform. This brings greater flexibility by modularizing existing applications such as voice, email, chat, social, event services, DTMF, text to speech, voice prompts, voice recording, answering machine detection, speech recognition, and customer journey analytics. This is in addition to the list of previously available modules, including app services, stream services, state management and many more. This future proof architecture meets today’s needs of large enterprises for cloud resiliency, elasticity, scalability, and pace of innovation.
  • Carrier Grade Softswitch: Five9 introduces a state-of-the-art carrier grade softswitch that dynamically selects the best call path between agent and caller and scales to support many thousands of agents.
  • Cloud Agnostic: Five9 launches new deployment options that leverage both private and public cloud, expanding availability beyond the current Five9 datacenters and accelerating future expansion based on market...