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J.D. Power Ranks Frost Bank Highest In Texas In Retail Banking Customer Satisfaction

SAN ANTONIO, April 29, 2016 /PRNewswire/ -- For the seventh consecutive year, Frost Bank received the highest ranking in customer satisfaction in Texas in the J.D. Power 2016 U.S. Retail Banking Satisfaction Study [SM] . Eleven retail banks in Texas were ranked, including regional and large banks.

With an index score of 862, Frost ranked highest in customer satisfaction among all retail banks in Texas. That is 56 index points above the Texas region average of 806 and 69 points above the national average of 793.

Survey respondents gave Frost very high scores in product offerings, facility, account information, fees, and channel activities—which include branch, website, ATM, call center, and telephone and mobile banking —according to the J.D. Power study. Based on the Power Circle Ratings on JDPower.com...


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