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Sears Introduces "Meet With An Expert" - Giving Online Shoppers Opportunity To Meet In-Person With Home Appliance Experts New service offers personalized in-store consultative appointments

HOFFMAN ESTATES, Ill., Oct. 21, 2015 /PRNewswire/ -- Sears, a leading integrated retailer, has introduced "Meet With An Expert" – a free and first-of-its-kind service that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store. The new service is available for home appliance products in Sears stores nationwide.

Sears, which carries all top 10 appliance brands and has been home of Kenmore branded products for more than 100 years, understands how customers shop for appliances – the majority of whom research online prior to purchasing in store.

"Choosing an appliance is a big decision, involving many options," said Leena Munjal, Senior Vice President, Customer Experience and Integrated Retail, Sears Holdings. "Meet With An Expert gives our members a personalized experience that builds on the research they've already done online. Our knowledgeable associate will know the appliances our member is interested in and offer advice specific to their needs."

How it works:

  1. The member visits, finds the appliances they're interested in and clicks the "Meet with an expert in our store" link. The member selects their store, provides basic contact information, and a preferred appointment day – the request can be in the morning, afternoon or evening in a five-day timeframe.
  2. A Sears appliance expert (a knowledgeable Sears home appliance associate) from their local store calls the member...